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Telephone Services

Ntec is your Hometown Connection. With our state-of-the-art facilities we offer high quality voice services all designed to meet your needs for convenient and reliable communication.

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NTEC Service Areas

Long Distance

EAS and ECC Calling

Battery Backup

Custom Calling Features

Below are many custom calling solutions available from Ntec. Contact us to have these features added to your phone service. Click on each item for details. All listed prices are the monthly rates.

Telemarketer Call Screening - NEW - $2.95

With “Telemarketer Call Screening”, most calls are intercepted with the following announcement: “The number you have reached does not accept calls from telemarketers. If you are a telemarketer please add this number to your do not call list and hang up. Otherwise please press 1 or stay on the line”.

Automatic Callback - $1.00

Automatic Callback allows you to dial a code to have your phone continuously attempt to redial a busy number that you tried to call. When the line is free, you will be alerted with a special ringing, and a call will automatically be made. You can use Automatic Callback to redial the last number you called.

Automatic Recall - $1.00

Automatic Recall allows you to dial a code and have a call automatically returned to the last party who called or attempted to call you.

Call Answering - $4.00

Call Answering will automatically answer all incoming calls. The caller will receive a personalized message informing them the called party is unavailable and the caller may leave a message if they so wish.

Caller ID - $3.00

Caller ID lets you see the calling party’s phone number before answering a call. A special display device located on or next to your phone is required to allow you to view the calling number. Phones can also be purchased with the display already on them.

Caller ID Blocking - No charge

Caller ID Blocking allows the calling subscriber’s directory number public/privacy status to be toggled by subscriber on a per call basis. The called subscriber’s CPE displays a single letter “P” in place of the calling subscriber’s directory number that is marked as private. Upon completion of the call, the calling subscriber’s directory number resumes it’s normal status.

Caller ID with Name - $4.50

Caller ID with name allows you to see the name and phone number of the person calling you.

Call Forwarding - $1.00

You can arrange to transfer incoming calls automatically to an number that you can dial from a telephone with Call Forwarding.

Call Forwarding Busy - $1.00

Call Forwarding Busy allows callers to be sent somewhere else when you are on the line.

Call Forwarding No Answer - $1.00

Call Forwarding No Answer allows users to be sent somewhere else after a set number of rings (Also works with Call Waiting).

Call Forwarding Remote Access - $.50

Call Forwarding Remote Access enables you to activate or deactivate your Call Forwarding from a phone other than your own.

Call Transfer - $.50

Call Transfer enables you to transfer an established call to a third party but will terminate your end of the call. You must have Three Way Calling to activate Call Transfer.

Call Waiting - $1.00

If someone else is trying to reach you while you are using your telephone, you will hear a short burst of tone. You can place your first call on hold while you answer the second call.

Call Waiting With Caller ID - $1.50

If someone else is trying to reach you while you are using your telephone, you will hear a short burst of tone. With this feature, you can see who is calling. Then you can decide if you would like to place your first call on hold while you take the other incoming call.

Call Waiting With Caller ID - $1.50

Cancel Call Waiting - $.50

Cancel Call Waiting needs to be activated every time that you do not wish to be interrupted when you receive a call.

Distinctive Ringing - $1.00

Distinctive Ringing allows you to program your telephone line to ring with a special ringing pattern whenever you are called from a select list of phone numbers. Your phone will ring with a normal ringing pattern for all other calling numbers. If you also have Call Waiting, you will hear a distinctive Call Waiting tone whenever someone on your list calls you while you are on the phone.

Find Me Service - $3.95

Use the Find Me Service to integrate your home, office and wireless phone so your callers can reach you no matter where you are. A call to your home can ring your wireless phone, your office phone, and your lake cabin all at the same time or in an order that you decide.

Originating Call Management - $2.95

Allows you to control long distance calls using a four-digit pin number. Also, allows you to create an “allowed list and disallowed list.”

Ring Again - $1.00

Now when your tired of constantly dialing numbers that stay busy, you can let Ring Again do the work for you. With this feature, your phone can monitor a busy line for up to 30 minutes and alert you with a distinctive ring the moment the line is free. You can even place or answer calls while the busy line is being monitored.

Ring Again Denied - $1.00

Ring Again Denied inhibits anyone from activating a Ring Again command against your line.

Selective Call Acceptance - $1.00

Selective Call Acceptance allows you to screen incoming calls by creating a list of phone numbers from which you are willing to accept calls. Calls from numbers not contained on your list are sent to an announcement that informs the caller that you are not receiving calls at this time.

Selective Call Forwarding - $1.00

Selective Call Forwarding allows you to create a list of phone numbers that are to be forwarded when they call you. When you activate this feature, and a call arrives from a phone number that is on your list, the call is forwarded. All other calls will ring your phone in the normal fashion.

Selective Call Rejection - $1.00

Selective Call Rejection allows you to create a list of phone numbers from which you do not wish to receive calls. Calls from phone numbers on your list are sent to an announcement that informs the caller that you are not receiving calls at this time.

Speed Calling - $1.00

Speed Calling makes it easier to reach people who are most important to you. You can get Speed Calling for either 8 or 30 numbers. These numbers can be either local or long distance.

Teen Line - $2.50

A Teen Line allows you to have two different directory numbers on your single phone line. Each directory number has a distinctive ring which signals you to which number is actually ringing. These same distinctive ringing patterns occur with Call Waiting on your Teen Line phones. Teen Line is available to residence lines only.

Three Way Calling - $1.00

Three Way Calling allows you to add a third party to an existing two-party conversation.

Warm Line - $1.00

With Warm Line, if the handset of your telephone is removed from the cradle for more than 30 seconds without any number being dialed, a preset number selected by you and programmed into your line by the telephone company, will automatically be dialed by your telephone.

Long Distance Service

Ntec Long Distance (NTLD) is a quality carrier offering competitive rates. Customers are guaranteed to have just one monthly telephone bill and all customer service is done locally with Ntec representatives. The dollars spent on NTLD will also accumulate towards capital credit.

International Rates

Continental U.S. and Hawaii

12¢

price per minute

Alaska and Canada

25¢

price per minute

Extended Area Services (EAS)

There is no long distance charge for calls between the exchanges listed below. To dial these communities from your exchange, dial 715 and the seven digit number. You DO NOT need to dial a “1” or a “0.”

From:	To:
Durand (672)	Arkansaw (285) Eau Galle (283) Nelson (673)
Nelson (673)	Alma (608-685) Durand (672) Gilmanton (946) Modena (946)
Arkansaw (285)	Durand (672) Eau Galle (283) Plum City (647)
Gilmanton-Modena (946)	Alma (608-685) Independence (985) Mondovi (926) Nelson (673)

Extended Community Calling (ECC)

Include all adjacent exchanges and non-adjacent exchanges within 15 miles. Rate: $.05 per minute. To dial these communities from your exchange, dial 715 and the seven digit number. You DO NOT need to dial a “1” or a “0.”

From:	To:
Durand (672)	Downsville (664) Elmwood (639) Gilmanton (946) Mondovi (926) Pepin (442) Plum City (647) Rock Falls (875)
Nelson (673)	Arkansaw (285) Pepin (442)
Arkansaw (285)	Downsville (664) Elmwood (639) Gilmanton (946) Maiden Rock (448) Nelson (673) Pepin (442)
Gilmanton-Modena (946)	Arkansaw (285) Durand (672) Eleva (287) Strum (695)

Battery Backup Power

Many of today’s advanced home phone services require backup battery power to continue functioning during a power outage. To avoid a disruption of home voice service during an outage – and to maintain the ability to connect to 911 emergency services — we at Nelson Communication Cooperative offer you the option of purchasing backup power for your home phones.

What Your Battery Can – and Can’t – Do for You
Nelson Communication Cooperative’s backup batteries allow you to continue to use your home voice services during a power outage. Without a backup battery or alternate backup source such as a generator, customers will not be able to make any calls, including emergency calls to 911. The only way to maintain the ability to use your phone is by using some form of backup power with a corded telephone. Our backup battery does not provide power to any services other than voice. Home security systems, medical monitoring devices, cordless phones and other equipment will not run on a home phone backup battery.

Purchase and Replacement Options
If you are concerned about being able to contact 911 emergency services during a power outage, a backup battery may be a good option for you. You can purchase a backup battery directly through Ntec. If you have any questions or simply want to purchase a backup battery through us, please call at 715-672-4204. Our 8 hour backup battery unit cost is $80 plus tax and can be picked up at our business office. We also have a 24-hour back-up battery unit available upon request. If you do not feel comfortable installing your own battery, please call us to make an appointment, and we would be happy to assist you. However, please note that there may be a charge for this service.

Expected Backup Power Duration for the 8 hour backup batteries are expected to last at least 8 hours on standby power. A fully charged backup battery should give you 6 hours of talk time. Information on a 24 hour battery back-up unit is available upon request.

Instructions for Proper Care and Use of Your Battery
Please follow the more detailed instructions included with your battery for proper use, storage and care of your battery to ensure that it will function as needed during a power outage. If you do not store your battery correctly, it may shorten its useful life. Environmental factors such as temperature can shorten your battery’s useful life. These batteries are rechargeable. They will not last forever and should be replaced when your device starts to make a loud beeping sound. That sound means that the battery is depleted, and must be replaced. You should also periodically, as described in the instructions included with your battery, remove and test your battery to verify both the operation of the backup battery and its condition.

For more information about battery backup, see the FCC Consumer Guide at the link below:
https://www.fcc.gov/consumers/guides/tech-transitions-network-upgrades-may-affect-your-service