Simplify bill paying
Billing & Payments
Alerts & Notifications
Paperless Billing
smarthub
ATTENTION Auto Pay Members
If you previously were using automatic payments with us you will need to re-enter your payment information. Scroll down to find the instructions to get your account registered and set up for Auto Pay.
Latest news
Announcement
Here is some important steps to take when we launch SmartHub on 12/9
- Account number: Use your account number to register for SmartHub. You can find your account number on your monthly bill.
- Register for your online account: We recently had a system upgrade that requires all of our members who have online accounts to register again. The new system greatly increases the amount of information you have access to with regards to your account and your energy usage daily.
- Update your online payment options: If you previously were using automatic payments with us you will need to re-enter your payment information. You can do this once you register for your online account.
Introducing SmartHub
How can SmartHub help you control your account?
Billing & Payments
Alerts & Notifications
Paperless Billing
Getting started with SmartHub is as easy as 1-2-3!
As you work down this page, you’ll complete the following checklist and be on your way to managing your account like never before! Make payments, report service interruptions, monitor usage, and save the planet.
Register your SmartHub account
Activate the features you want
Manage your account anytime from anywhere
FAQs: How-To Register for SmartHub
You can find your account number on a printed bill statement mailed to your residence or business.
You can also call us for assistance.
Downloads:
- Where to find your account number on your bill (pdf)
You may choose how you receive notifications from SmartHub (email or SMS) by updating your notifications preferences.
- Log in to your SmartHub account
- Click on “Notifications”
- Click Manage Contacts to add or change email address and phone numbers
- Enter verification code to activate
- Click on Manage Notifications to set up SMS and email alerts
You can save bank account and/or credit/debit card information for future one-time payments.
On the website:
- Click My Profile
- Click on Manage My Stored Payment Accounts and follow instruction
On the app:
- Select Settings
- Select Stored Payment Accounts and follow instructions
Auto Pay allows you to pay your monthly bill through an automated draft from your bank account or credit card at no extra charge. By enrolling in Auto Pay, you authorize us to withdraw funds from your selected account to pay your monthly bill on the due date.
How to sign up on the website:
- Click on Billing & Payments
- Click on Auto Pay Program
- Click on Sign Up for Auto Pay and follow instructions
How to sign up on the app:
- Select Bill & Pay
- Select Auto Pay Program and follow instructions
No. It is provided as an option for your convenience. If you do not sign up for paperless billing in SmartHub, you will continue to receive a monthly bill in your mail.
When we upgraded our systems, those who were previously enrolled in paperless billing were not able to be carried over, so while we understand it’s inconvenient, we do appreciate your understanding of having to enroll again.
You can choose to participate in paperless billing, which sends bill statements to the email address on your account. You will no longer receive a copy of your bill in the mail.
Here’s how to change your preference to participate in paperless billing:
On the website:
- Click on My Profile
- Click on Update My Paperless Settings.
- Choose your paperless preference
On the app:
- Select Settings
- Select Paperless Billing
- Choose your paperless preference
How-To Register for SmartHub
FAQs: How-To Manage Notifications
No. The two most common forms of notifications are email and text. You have the option to enter your cell phone, but it is not required. You can control what messages are sent to your phone if you do choose to enter it.
How-To Manage Notifications
FAQs: How-To Set Up Auto Pay
Auto payments allows you to enjoy the convenience of automating your account so you never miss a bill payment and keep your services up and running.
Save time: You no longer have to manage all of your monthly bills manually.
Save Money: Stop paying for potential late fees or service interruptions when you don’t have to!
Setting up Auto Pay in SmartHub is as easy as 1, 2, 3…
Step 1: Log in to SmartHub
Step 2: Set up Auto Pay in just a few clicks. Instructions can be found below.
Step 3: Rest easy knowing your bills will be paid on time!
How-To Set Up Auto Pay
How-To Set Up Paperless Billing
Other Frequently Asked Questions (FAQs)
Yes. All critical information is encrypted in every transaction run and no personal information is stored on your phone or tablet.
Mobile devices do offer you the ability to store your login information for apps installed on the device. If you choose to store your login information, any person who has access to your mobile device can access your account.
Both platforms are part of our online account management system for members.
Both the web version and mobile app allow you to securely access their account information, change your personal information, manage notifications, update stored payment methods, view bills and payment history, make payments, and report issues.
The free, secure mobile app is available to download and install on mobile devices and tablets.
No. You can take advantage of all the features of SmartHub or you can continue to pay your bill as you currently do.
Visit [url] to view all payment options.
Yes. SmartHub shows all of your accounts, along with the amounts due for those accounts. You may make a payment to a single account or multiple accounts from both the website and mobile app.
The information you see in the app and on the website is shown in real-time.
However, if you keep your app or web version open for an extended time, you should refresh the page by selecting a new option in order to ensure the information is current.
Please know that throughout this communication process, we will never call or email you to ask for credit card numbers, bank account routing numbers or any other type of personal information.
If you do receive such communication from someone claiming to be a our Employee, please report it to us